Terms of Service

1. Acceptance of Terms

By accessing or using Bluefie Marketing ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Bluefie Marketing is a marketing automation platform that helps organizations plan campaigns, build automations and workflows, send email and SMS, segment audiences and manage templates from a single workspace.

3. User Accounts

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information is accurate and up to date

4. Acceptable Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction, including anti-spam and data-protection laws (CAN-SPAM, GDPR, TCPA, CASL and equivalent)
• Send messages to recipients who have not consented or who have unsubscribed
• Send unsolicited commercial messages, phishing content or content that misrepresents the sender
• Transmit malicious code, viruses or harmful links
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to any systems

5. Sender Responsibility

You are solely responsible for the messages you send through the Service, the audiences you target, the lawful basis on which you contact them, and compliance with applicable carrier and provider policies. Bluefie may suspend sending privileges in response to abuse complaints, deliverability incidents or policy violations.

6. Content Ownership

You retain all rights to the campaigns, templates and audience data you create and upload to the Service. By using the Service, you grant us a license to host, store, process and deliver your content as necessary to provide the Service.

7. Service Availability

We strive to provide reliable service but do not guarantee uninterrupted access. The Service is provided "as is" and "as available" without warranties of any kind.

8. Limitation of Liability

To the maximum extent permitted by law, Bluefie shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues.

9. Subscription and Billing

Paid subscriptions are billed on a recurring basis. Sending volumes may incur usage-based charges as disclosed in your plan. You may cancel your subscription at any time. Refunds are handled on a case-by-case basis.

10. Data Backup and Export

While we implement backup procedures, you remain responsible for maintaining your own backups of critical data. You may export your audiences and campaigns at any time during the active subscription period and within 30 days of cancellation.

11. Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms or for any other reason at our sole discretion. Upon termination, you may request export of your data within 30 days.

12. Changes to Terms

We may modify these Terms of Service at any time. Continued use of the Service after changes constitutes acceptance of the new terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions.

14. Contact Information

For questions about these Terms of Service, please contact us at:

info@bluefie.com